Shipping & Returns

 

Shipping and Returns

 

We use Australia Post to ship all orders.

Postal charges -
We offer FREE FREIGHT for orders over $99.00 posted to an Australian address.
Orders under $99.00 will attract a postage fee of $9.95

International Orders – 
Sorry, we do not ship orders outside of Australia.

Shipping time –
We are very proud of our fast order processing time and make every effort to ship your order within 1 working day after orders have been received.  You will receive a confirmation email to say that we are shipping your order. We cannot ship orders on weekends or public holidays. If your payment is received during these times we will send your order with the first available mail service.

Delivery time –
Delivery times may vary depending on the efficiency of Australia Post.

Lost or damaged parcels –
Your order is carefully packaged to ensure that it arrives as close to the the same condition as it left our store as possible. We use bubble wrap where practical and sturdy packaging materials. While we take every reasonable care, Discount Scrapbooking Supplies takes no responsibility for parcels lost or damaged during transit. Although very unlikely, if a parcel is lost or damaged, it is the customer’s responsibility to contact Australia Post to claim compensation. We will assist with any necessary details.

Returns and Refunds -
While we make every attempt to supply you with a clear and accurate product image and description, we understand that sometimes a product may differ from what you expected. Please advise us within 48 hours if you are not happy with any part of your purchase. We will happily issue a refund, exchange or a store credit providing the item is returned in new, unopened and unused condition within 7 days. Please note we do not offer refunds or free freight to swap the item if you simply change your mind. We reserve the right to determine the condition of the products when returned. Should you make an overpayment you will be giving a store credit only.

Optional Receipted Delivery -
This service costs $1.65 and allows your parcel to be tracked during postage. It does not include parcel insurance. Receipted parcels are signed for on delivery. This option may be selected when you are finalizing your order.
Optional Parcel Registration-
This service costs $4.50 for orders up to $100 and an extra $1.30 per $100 or part thereof for orders over $100.00 value. Parcel Registration provides insurance on your order. It allows your parcel to be tracked during postage. Registered parcels are signed for on delivery. This option may be selected when you are finalizing your order.